Motivation To International Business

Domestic market: VOSCO will still be the biggest shipping company especially in bulk and dry bulk cargo transportation while continuing to develop oil and container shipping International market: VOSCO tend to be more active and concentrate on seaborne trade within Asian Region (such as Korea, China, Indonesia†¦) as well as furthering other freight routes all over the world (Africa, Europe and America). Motivation why VOSCO want to expand their market to foreign market because Currently the demand of shipping in Vietnam is limited and just holds a minor part.So VOSCO certainly will need to enter foreign markets to get more profit and customers (sources of cargo-supply in long term) and utilize the fleet capacity (bulk, tanker and container ships) as well as reduce the inventory cost and promote economies of scale. In the near future demand for import-export from regional countries and the amount of cargo in international shipping expects to rise tremendously in the near future.A ccording to UNDESA 2012, worldwide commercial good transported by sea will increase by 36% in 2020 and double the gross tonnage by 2033, especially bulk cargo still remain as the major – which is also the strength of VOSCO fleet. The barriers to entrance foreign market are reduced or eliminated when Vietnam joined ASEAN and WTO recently: VN has been a member of WTO since 2007, commercial relations with over 220 countries and territories, sign 88 bilateral trade agreements, establish 7 FTA with 15 countries.So removes significantly trade barriers and is good condition for Vietnamese companies, specifically VOSCO to enter foreign markets. VOSCO has a lot of good competitive advantages to develop further like: low-cost and skilled crew (seafarers), good related and supporting system such as shipbuilding industry, ports†¦ (VOSCO is a member of VINALINE)†¦ Moreover the company can manage and exploit their own fleets therefore positively seek to customers and participate in international market without dependence on other partners.In addition, VOSCO officially takes part in foreign market also means the company have to deal with a lot of threat. The biggest one is the competition from much bigger rivals around us such as COSCO, Hanjin†¦ in both price and quality wars, then other threats emerging from the host country like culture, policy and currency. Now move to factors this company should consider in shaping their strategies to compete in foreign market.We did mention that China and Indonesia can be potential foreign market so let’s take a look at some external environmental analysis of them: Political Factor: both Indonesia and China are considered as stable political environment, unlikely the high political risk in Africa. Tariffs are high but on decreasing slope. The recent dispute on The East Sea between China and some countries including Vietnam may not affect too much on trade between countries. Economic Factor: both countries ar e in trillion dollar GDP club. Currently China’s economy is the second biggest economy in the world and Indonesia ranks 15th.Especially FDI plays a vital role in China and Indonesia growth rate. Trade between these two countries with other all over the world continues to rise significantly regardless of the bad impact of public debt in Europe economy. Socio-cultural Factor: Population in Indonesia and China is extremely high not only in Asia but in the world. However there’s a big difference between these culture, especially in religion(major religion in China is Buddhism but Indonesia is Muslim) Technological Factor: Transport system and Communication System in these countries are effective and highly developed compared with other in region.From this analysis we can see that the company should choose a proper method to access the market. We think the way of merger and acquisition or integration with a local freight forwarder would be efficient because setting up a new affiliate is risky (postponement). Nevertheless setting up subsidiary or using will help the firm take the initiative in linking with local customers. Beside that VOSCO should focus on its own strength in shaping other strategies.Generic competitive strategies: Focus on market niche will be a good choice because VOSCO now take advantage in dry and bulk cargo transportation. It also means mineral, grain and other agricultural product will be the major commodity. In shaping the production strategy, there are two main factors: fleet and logistics service. Like we said before, VOSCO should renew and upgrade regularly their quality and functionality fleet to meet the international transport demand. For example:Firstly, technical improvement in ship sizes and draft is required (international coal shipping require 30,000 – 70,000 DWT vessels; demand for regional rice shipping currently concentrate on under 10,000 DWT vessels but in the near future it will increase to 20,000  œ 30,000 DWT) Secondly, standardization factor (the problem of registry – Vietnamese registered vessel may satisfy the operation standard but in fact it is unfavorable in international transport because standards by VR may not strict enough). The factor of logistics activities in both home and host country is very important.Investing in logistics infrastructure such as warehouse, inland transportation†¦ in China or Indonesia should be a long-term objective. Initially it should be integration with local providers. Expanding business in foreign market certainly need to consider factors in human resources. Integration can be seen as the first step before M&A process. Initially local shipping agent and logistics provider will run totally by local employees (inpatriate) then gradually replaced by our expatriates especially the top position. Therefore selection, training and development those expatriates will play an important role (Ex: Culture: China – Indonesia).Secon dly VOSCO must set up a competitive compensation package to motivate them and finally a proper relocation policy. Move to financial issues, initially the company should not consider the financial objective as the most important. Instead, the outcome better focus on (which is reflected by customer satisfaction). Another factor is the source of fund for the subsidiary. Depend on the (high) IR and exchange rate in both China and Indonesia, it’ll be better if the fund depends on both parent company and local borrowing and they uses the most common method: dividend remittance to pay back the parent firm.Finally regular financial report to the VOSCO headquarter is necessary in order to hedge the risk and develop their own financial strategy. The last but not least is containerization. Expand the business focusing on dry and bulk cargo market doesn’t mean we skip the container market. Like I said, this is a long-term objective because the current inefficiency of VOSCO contain er vessels. Therefore, profit from bulk cargo shipping can be reinvested in developing container lines services in the future.

Ethical Legal Dilemma Advanced Practice Nursing Case Study II Essay

Ethical Legal Dilemma Advanced Practice Nursing Case Study II Health insurance policies have set limits on what services will be paid for with a terminally ill person in the home and these limitations may conflict with the nurse’s obligation to provide care for the terminally ill patient (Fry, Veatch & Taylor, 2011). Speaking with the family of a 59 year old male with his only history being terminal lung cancer that has metastasized to the brain, they express concern that they are beginning to have increase difficulty managing this condition. The patient is receiving hospice currently in the home, but the insurance company will not cover both hospice and respite services to assist the family. Community nurses working in the homes of dying patients often encounter many forms of ethical dilemma and they need support in this demanding situation that arises during the end of a patient’s life in the home (Karlsson et al. , 2010). The community nurse is a professional to whom the patient and family turn when they have questions or want to discuss plan of care and treatment options at a critical time in the patient’s life when personal assistance is required (Erlen, 2005). Speaking with the family (son and daughter), it is now found that the patient is now incontinent of both stool and urine and they are now limiting his intake of food and fluid in the afternoon and evening, so that their father doesn’t â€Å"lay in his own wastes throughout the night†. The patient has now developed an excoriated perineum and it appears that further skin breakdown is imminent. The patient has become increasingly weak, and has fallen several times over the last few days. He requires total care with all ADL’s and IADL’s and the family verbalizes being overwhelmed with what their father requires. The patient is receiving hospice for medication administration for agitation and pain as well. Both son and daughter are at risk of losing their jobs related to missing work in order to take care of their father. The son works day shift and the sister works afternoon shift. They have each decided to return to work and this will cause their father to be left alone for almost two hours each day. This could be a case of negligence, where there is a failure to exercise a standard of care and it can be alleged when a person fails to act when a duty exists. There are five elements required to establish a case of negligence: the existence of a legal duty to exercise reasonable care; a failure to exercise reasonable care; cause in fact of physical harm by the negligent conduct; physical harm in the form of actual damages; and proximate cause, a showing that the harm is within the scope of liability (Cornell University Law School, n. d). Negligence falls under tort law and could be criminal. According to Collins English Dictionary (2009) negligence or mal-practice is defined as any immoral, unethical misconduct or neglect of a health care professional. The patient is receiving care at home from Hospice for pain and agitation medication management, which is not sufficient. There is no absolute method to avoid lawsuits; however, prevention of this case could have occurred prior to discharge with proper education of the family of their options for care regarding their father. Detailed explanation of what care their father may need as the end of life is near, may have steered the family to make alternative arrangements for their father. Hospice will have a duty to educate the family of the possible act of negligence and it will be the duty of the hospice workers to report this act made by the family, by following their policies and procedures, which will be their best defense (Grant & Ballard, 2011). Further discussion has shed light on the possibility of Human Rights being violated, under the Affordable Car Act. This is due to the patient’s insurance declining to pay for needs at home. This law alleviates according to Gable (2011) some of the hardships forced on the public’s health for those with insufficient availability of health insurance or access to health care. The Affordable Care Act bans insurance companies from placing lifetime dollar limits on health benefits, which will prevent individuals suffering from chronic diseases from having to worry about going without treatment because of their lifetime limits and it restricts the use of annual limits and bans them completely in 2014 (U. S. Department of Health and Human Services, n. d. ). The ethical principle that will be violated here is the respect for person and the concept of deontology. Deontology means that some behaviors are our duty, whether there is benefit or not (Fry, Veatch & Taylor, 2011). The Stanford Encyclopedia of Philosophy (2012), says that deontology is within the moral theories that guide and assess our choices of what we ought to do and what type of person we should be. Again, proper education to the family, prior to discharge of this patient and by the nurses within the hospice agency could have avoided this occurring. Respect for person involves autonomy, but not all individuals are able to acting autonomously. This requires the ability to set goals and make choices, and this may be compromised at times in a person’s life. Defined by the Belmont Report, respect for persons requires that these vulnerable individuals be offered special protections during periods when they cannot act autonomously. This is also a major emphasis of the principle of justice which requires that the vulnerable be extended special protections with regard to the distribution of the benefits and burdens of research (Yale Human Subject Research Resource & Education Program, 2006). Legal reasoning is evident in two forms, legislative drafting and application of rules to cases and it involves an acceptance and spirit of working within law, which gives it some bias towards maintaining existing rules (Peterson, n. d. ). This does not always mean that law is always just and practical, and judges avoid applying rules that would result in less than desired outcomes. According to Peterson (n. d. ), legal reasoning contains many examples of efforts to changing the legal system and returning to the law making process. Coherence in legal reasoning is where law makes sense as a whole, and is a form of supportive rationality (Bertea, 2009). The coherence part of legal reasoning may be weaker than the logical part. Coherence of a set of legal norms is made by there being a realization of some common value or some common principle (Dickson, 2010). Logic in legal reasoning is the reasoning involved in interpreting constitutions, statutes, regulations, balancing fundamental principles, adopting and modifying legal rules, while applying those rules to cases and evaluating evidence, prior to making decisions (Walker, 2007). Case law is the legal principles embodied in judicial decisions that are derived from applying areas of law to the facts of individual cases. Case law is a dynamic and constantly developing body of law, where each case contains part of the facts of the controversy and an explanation of how the judge arrived at a conclusion (The Free Dictionary by Farlex). Lastly is legal analysis, which requires proving each element of a rule to be true or false and it refers to a statement by a court, judicial officer, or legal expert as to the legality or illegality of an action, condition, or intent (Connelly, n. d. ). The function of ethical reasoning revolved around the fact that much of human behavior has consequences for the welfare of others. People can act toward others in such a way as to increase or decrease the quality of their lives and we are capable of helping or harming. We are empathetic and therefore can recognize when we are doing one or the other. The role of ethical reasoning is to decipher acts that either enhances the well-being of others and those that harm or diminish the well-being of others. Developing one’s ethical reasoning abilities is crucial because there is in human nature a strong tendency toward egotism, prejudice, self-justification, and self-deception which has sociocentric influences (Elder & Paul, 2011). The problem of pseudo-ethics is that one cannot develop as ethical persons if we cannot face the fact that everyone is prone to egotism and prejudice. Flaws in human thinking are the cause of much human suffering and only developing fair-mindedness, honesty, integrity, self-knowledge, and deep concern for the welfare of others can provide foundations for sound ethical reasoning (Paul & Elder, 2009). According to Paul and Elder (2009), ethical reasoning involves doing what is right while avoiding selfish desires and to live an ethical life, is to develop command over our native egocentric tendencies. The elements of ethical reasoning include awareness, independent problem solving, supported problem solving, and decision and outcome evaluation, while effective ethical reasoning requires sensitivity, problem solving skills, and the motivation and determination to act on decisions (Kenny et al. , 2007). The logic of ethical reasoning involves moral theory derived from meta-ethics and evolutionary ethics. The fundamental problem is that evolutionary ethics is a scientifically based theory while meta-ethics is a philosophically based and logic related to human behavior is cannot convey the complexity of human experience, so moral terminology such as good and moral have evolved from billions of social issues over centuries of time that are related to human behavior (Bromberg, 2011). The advantages and disadvantages of ethical reasoning start with the fact that ethical reasoning assumes that everyone will make choices that will cause no harm. This would mean that an ethical society will prohibit unethical actions, but ethical reasoning excludes actions that are based on spiritual or social customs and does not persecute any specific group for their beliefs. Ethical reasoning is meant to determine actions that are in the best interest of everyone, but the course of action is not always clear-cut. Ethical reasoning is simple, all things are not equal, and determining the true ethical route can be difficult and subjective (Mayers, n. d. ). Summary Some cultures continue to practice rituals that are illegal in other counties. Those things that are ethically acceptable in one culture, many times aren’t with other cultures. Laws are based on rules within cultures. Rules are things that citizens must obey in order to prevent persecution by governing authority. Ethical reasoning is based on what people believe is morally right or wrong, whereas legal reasoning is based rules made within cultures. Many times things that are illegal coincide with things that are believed to be unethical within a culture; however, an illegal act by a health care practitioner is always unethical, but an unethical act is not necessarily illegal. Ethics involves standards of behavior and the concept of right and wrong, over that which is legal in a given situation. Moral values are formed through the influence of the family, culture, and society and form one’s ethical reasoning basis (Judson & Harrison, 2012). I feel any ethical decision model must involve individual employees, as well as their supervisors in order to be effective. Shared decision making, between health care professionals, is vital to arrive at what best meets the employee’s needs. I think an ethical reasoning tool needs to involve the employee and the supervisor so the problem can be addressed. The use of an integrative model can develop confidence and justification in making ethical decisions. Preferences and values come into effect during the process of an integrated ethical decision making model and principles of patient-centeredness and shared-decision making must be integrated (Sestini, 2010). An integrated model of ethical reasoning highlights the integration between ethics and decision making, where ethics is a tool that brings positive aspects of the reasoning process. The model is composed of three major elements: the ethical component; the decision making component; and the contextual component (Grundstein-Amado, 1991). Park (2012), reviewed available structured ethical reasoning and decision-making models and developed an integrated model consisting of six steps: 1. the identification of an ethical problem 2. the collection of additional information to identify the problem and develop solutions 3. the development of alternatives for analysis and comparison 4. the selection of the best alternatives and justification 5. the development of diverse, practical ways to implement ethical decisions and actions 6. the evaluation of effects and development of strategies to prevent a similar occurrence. The best ethical reasoning should be determined by putting efforts from all health care professionals involved and although it will not guarantee ethically right or good decisions, it will likely improve a process and outcomes of clinical ethical decisions (Park, 2012). Applying this model to the situation of 59 year old male with his only history being terminal lung cancer that has metastasized to the brain. Applying the chosen model: 1. the identification of an ethical problem: They have each decided to return to work and this will cause their father to be left alone for almost two hours each day. 2. the collection of additional information to identify the problem and develop solutions: families concerns: Increased difficulty managing this condition Patient is receiving hospice but the insurance company will not cover both hospice and respite services to assist the family. patient is now incontinent of both stool and urine and they are now limiting his intake of food and fluid in the afternoon and evening patient has now developed an excoriated perineum The patient has become increasingly weak, and has fallen several times over the last few days. requires total care with all ADL’s and IADL’s and the family verbalizes being overwhelmed 7. Both son and daughter are at risk of losing their jobs related to missing work in order to take care of their father. 3. the development of alternatives for analysis and comparison: this would involve the family’s input into the situation. Possible another family member could be available for the two hours. There could be a possibility to withdrawal from hospice and pursuing home health care to be used for respite services. 4. the selection of the best alternatives and justification: Again this would have to involve the family’s input to see what best meets their needs, as well as their father’s needs. Justification to the family regarding their father being left alone for two hours at a time, as well as withholding fluids and food from him can be done through education. 5. the development of diverse, practical ways to implement ethical decisions and actions: Deontology means that some behaviors are our duty, whether there is benefit or not (Fry, Veatch & Taylor, 2011). This is also a major emphasis of the principle of justice which requires that the vulnerable be extended special protections with regard to the distribution of the benefits and burdens of research (Yale Human Subject Research Resource & Education Program, 2006). As a case manager, I need to work with family on awareness, independent problem solving, supported problem solving, and decision and outcome evaluation. 6. the evaluation of effects and development of strategies to prevent a similar occurrence: this would be done post intervention, and then determination could be made of whether the end result was effective. Evaluating the effects of the interventions will allow the health care professional to adapt future encounters with similar situations. Recommendations Further research revealed the U. S. Department of Health & Human Services said federal hospice investigations have increased drastically over the last few years. A Medicare oversight report in 2009, found nearly a third of hospice patients were not getting services of treatment in care plans, nor were they getting visits providers had promised to provide (Bloomberg News, 2011). This would lead to the first recommendation to the family. It can be recommended that they ask the visiting hospice to review the overall care plan with them. The case manager needs to ask for a copy of the care plan, so it can be reviewed with the family. Once the care plan is reviewed, services being received can be reviewed to match what is promised to take place. A second recommendation to the given situation includes involvement of the case manager. The case manager needs to ask the family to discuss options with the patient and consider his preferences as well as special physical, emotional and psychosocial needs. A final recommendation is that the case manager assist the family to evaluate how much support can be provided by other family members and friends. For help determining the best option, they may need to talk with the health care team. Caring for their father, according to research, may have left them no time for self-care; drained them of energy and enthusiasm; and affected interactions with other family and friends (Joad et. al, 2011). References Bertea, S. (2009). The argument from coherence. Available at http://ivr-enc. info/index. php? title=The_Argument_from_Coherence Bloomberg News. (2011). Hospice care grows as do patient negligence concerns. Retrieved from http://www. ltlmagazine. com/news-item/hospice-care-grows-do-patient-negligence-concerns Bromberg, S. E. (2011). The evolution of ethics: An introduction to cybernetic ethics. Retrieved from http://www. evolutionaryethics. com Collins English Dictionary (2009). Negligence. Retrieved from http://dictionary. reference. com/browse/malpractice. Connelly, A. (n. d. ). Legal analysis and reasoning from precedent. Retrieved from http://www. law. uky. edu/files/docs/clinic/legal_analysis. pdf Cornell University Law School. (n. d. ). Negligence. Retrieved from http://www. law. cornell. edu/wex/negligence Dickson, J. (2010). Interpretation and coherence in legal reasoning. In The Stanford Encyclopedia of Philosophy online. Retrieved from http://plato. stanford. edu/archives/spr2010/entries/legal-reas-interpret/>. Elder, L. & Paul, R. (2011). Ethical reasoning essential to education. Retrieved from www. criticalthinking. org Erlen, J. (2005). When patients and families disagree. Orthopedic Nursing, 24(4), 279–282. Fry, S. , Veatch, R. , & Taylor, C. (2011). Case studies in nursing ethics (4th ed. ). Sudbury, MA: Jones & Barlett Learning. Gable, L. (2011). The Patient Protection and Affordable Care Act, Public Health, and the Elusive Target of Human Rights. Journal of Law, Medicine & Ethics. 39(3), 340-354. doi:10. 1111/j. 1748-720X. 2011. 00604 Grant, P. D. , & Ballard, D. C. (2011). Law for nurse leaders: A comprehensive reference. New York, NY: Springer Publishing Company. Grundstein-Amado, R. (1991). An integrative model of clinical-ethical decision making. Theoretical Medicine, 12(2), 157-170. Retrieved from http://link. springer. com/article/10. 1007%2FBF00489796 Joad, K, Mayamol, T. C. & Chaturvedi, M. (2011). What does the informal caregiver

A View on Cross-Cutural Communication Essay - 642 Words

My View on Cross-cultural Communication in Todays World Have you seen the latest Hollywood movie War of the worlds? Have you visited the Disneyland that is newly opened in Hong Kong? As the world has become smaller day-by-day, the cross-cultural communications are taking place more frequently. However, in spite of the amusements, have you ever considered the gains and loses in this communication? So today I am going to talk about pros and cons of cross-cultural communication in todays world, and how to overcome the defects and make progress in it. In my point of view, the cross-cultural communication can be divided into two parts: One plays active role, which I call win-win communication. And the other with the adverse effect,†¦show more content†¦With each group that is uprooted or assimilated, a culture vanishes. Linguists estimate that every two weeks a language dies, taking with it unique ways of thinking, communicating, and living--and generations of irreplaceable knowledge. Thus, how to repel culture invasion without holding back the win-win cross-cultural communication? Firstly, the self-consciousness in native culture is the premise of communication. The features of a nations culture make his passport in global communication. Compare the cross-cultural communication to a fair, where various cultures are traded. Only by the awareness of advantages can we keep our culture distinctive and make up our sell points. Without the solid foundation of native culture, we have nothing to communicate with the foreign culture, which only leads to the wholesale acceptance or worship of everything foreign. On the other hand, as long as we realize the disadvantages of the culture and feel oblige to improve the native culture; the self-consciousness will be the motivation in our communication. Secondly, the platform of equals shall be the foundation of cross-cultural communication. All cultures, despite the power of their nations, should share the same status. If you set yourself on a pedestal, you will not be able to discover the excellence of foreign culture. And that will turn a communication into conservativeShow MoreRelatedIntercultural Abilities Nurses Should Have951 Words   |  4 PagesCultural views of individuals influence their perceptions and decisions of health attitudes and health cares; in order to care for people across different languages and cultures, nurses need to develop cultural sensitivity, awareness, competence, and humility (Creasia Parker, 2007). Among these, cultural competent and humility are the foundation to provide optimal quality care within diverse groups of people. Overview of Cutural Sensitivity, Cultural Awareness, Cultural Competence, and Cutural Humility

Innovative Widgets Customer Service Plan - 1104 Words

Innovative Widgets customer service plan Vision †¢ This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement †¢ This defines what a company will do to achieve its vision. It may include the company’s functions, goals and philosophies The mission of Innovative Widgets is to always convey a passion for the customer and to consistently deliver the best service experience. Innovative Widgets defines customer service as any activity†¦show more content†¦Ã¢â‚¬ ¢ Customer service employees will obtain information of all customers using the RATER survey which will focus on the following criteria; Reliability: Deliver what we promise in service and product Assurance: Ensuring our customer have trust in our knowledge and confidence in our ability to deliver Tangibles: Always representing Innovative Widgets at a high standard Empathy: Being attentive to our customers using active listening and courteous language Response: Always going above and beyond in all customer interactions as well as internal customers. †¢ Customer service Managers will analyse the survey results to determine customer needs Updated (date) CEO Innovative Widgets 2014 Customer complaints policy and procedure †¢ Outline policies and procedures for responding to customer complaints Policy Complaints policy and procedure Purpose The purpose of this policy is to ensure the management ofShow MoreRelatedInnovative Widgets Customer Service Plan1059 Words   |  5 Pagesï » ¿Innovative Widgets customer service plan Vision †¢ This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. 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Mission Innovative Widgets will provide customers a positive experience in customer service throughout all aspects of our business. Product Standards Standards Description 1 Dimensions Widgets are manufactured in sizes: 5mm, 6mm, 10mm, 15mm and 18mm 2 Tolerances We guarantee our Widgets to +/- 3% of size indicated. Widgets which do not meet this quality may be returned forRead MoreCustomer Service Plan for Widgets1706 Words   |  7 Pagesï » ¿Widget Innovation Customer Service Plan Customer service and commitment to our customers has been the driving force behind our brand. Widget strive to get it right first time, everytime.Incases where things don’t come out right we believe our professional workers will strive to correct the problem and our customers have the right to know what level of service they can expect from us all the time even in these times when we fall short of the very high standards we have set ourselves. Through ourRead MoreHcsi761 Words   |  4 PagesCustomer Service Plan HQCS – Assessment 1 Debora Boszczovski 1. Introduction The following project aims to develop a Customer Service Plan that demonstrates a thorough understanding of the policies and procedures that need to be established in order to provide quality customer service. Customer service is an important factor in developing a wide and loyal customer base. A customer service plan examines customers perceptions and expectations of a company, and guides the company throughRead MoreManage Quality Customer Service1633 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to adviseRead MoreHqm=Cs1604 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on and

Current Event Summary Example

Essays on Current Event Summary Article Japan Adds to Global Economy Woes1 of the Subject Name of the Concerned Professor March 15, 2011 Japan Adds to Global Economy Woes The recent earthquake and Tsunami that hit Japan are threatening to jeopardize the Japanese economy. Besides, the global economy, already suffering from political turmoil in the Middle East and the soaring oil prices, is poised to get more unstable owing to the crisis in Japan. The news of ongoing troubles in the Fukushima Daiichi nuclear reactor has spread like wild fire in the Asian markets and they are apprehensive and doubtful about the prospects of Japan recovering from this natural disaster in the near future. The worst hit is the Japanese auto sector and the manufacturing sector. With plants being closed, erratic power supply and mounting logistics and supply chain problems, things do not portend to go fine in the weeks to follow. The Tsunami has also severely derailed the Japanese tourism industry. The price of regional products like rubber are also sliding down, fearing a drop of demand in Japan. Japanese stock markets have experienced the worst meltdown, since the onset of the economic recession. The neighboring equity markets like China and Hong Kong have also registered a sharp decline. The shares of major Japanese companies like Tokyo Electric Power Corporation and Toshiba Corporation declined by more than 20 percent. In the recent times, the Global Economy had recovered a little, stimulated by the booming Asian economies. The economists predict that if Japan succeeds in successfully controlling nuclear problems, things may improve a little for good. However, considering the fact that many growing Asian economies are closely integrated with the Japanese economy, the trouble in Japan may also slowdown their pace. One potential factor worsening the trouble is the inability to quantify the damage to the Japanese economy and to predict, when the things will get back on the track. Many Japanese and regional companies are already closing the plants temporarily, going by the rampant power cuts and mounting logistics problems. However, some regional markets like China and India predict gains in the long run, as the demand for infrastructure inputs like finished steel and cement are bound to raise, once the reconstruction drive in Japan gains pace. The regional food producers also expect growth, considering that the Tsunami has already destroyed the production capacity in Japan, the nation may look towards regional markets to procure food products. Yet, the companies that relied for their supplies on Japan like electronic goods manufacturers, auto manufacturers and seafood importers are pessimistic about the future. The contingency plans designed by these business concerns will help a little, but will definitely not yield any long term solution, unless the Japanese economy recovers quiet early. The Asian companies, which earlier procured inputs from Japan, are exploring alternate sources like China. Unless these companies find a way out to compensate for the shrinkage of supplies from Japan, they are poised to suffer losses. The Japanese disaster has conclusively raised a tough situation for the global economy in general and the Asian markets in particular. References Barta, Patrick., Takahashi, Yoshio,. Davis Bob. (2011, March 15). Japan Adds to Global Economy Woes. The Wall Street Journal. Retrieved March 15, 2011 from http://online.wsj.com/article/SB10001424052748703566504576202491300989306.html?mod=WSJINDIA__MIDDLTopStories

Critical analysis of Robert Priests poem free essay sample

The title of the poem ‘Christ is the kind of Guy’ shows that Christ is compared with a guy. The term ‘Guy’ is clearly indicative of the fact that now a days people lack severely the rightful respect for religion and for religious figures. Prophet of any religion is given the prime respect and this respect should be adopted as fundamental religious phenomenon; but today people treat prophets like common people as far as the issue of respect is concerned. To add to adversity, on grounds of obeying the Prophet or complying with what he preached, people extent even worse behavior. This is the central theme and idea of this poem which is embodied in the title itself and then reinforced in each and every line of the poem. Another interpretation could be that though the element of respect is there but the poet wants to tell us that Christ is more like a human being rather than a prophet. We will write a custom essay sample on Critical analysis of Robert Priests poem or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Thus the title itself presents the whole idea of the poem and thus foregrounds the coming plan of ideas. Through this title Robert Priest has shown that prophets are like human beings. The narrator of the poem reports a series of incidents. The poem starts as: Christ is the kind of guy you just cant help hurting The word ‘Christ’ has double meaning. First, it refers to prophet and second it refers to everything he taught. He (Christ) is hurt by us when we do anything wrong and all which goes against his preaching and wisdom. The poet exploits concrete vocabulary to present philosophic and to some extent abstract ideas. The words like ‘push’ ‘squash’ ‘stumble’ ‘bruises’ and ‘wounding’ are very vivid and present the visual images portraying how and in which cruel ways people crush and torture the pioneers of their religion. The poet says that we do not respect religious teachings as we should. If someone sacrificed his life for us we have the responsibility to respect him and follow his teachings. This point highlights the theme of the poem that how we treat the religious figures. Through the visual imagery the poet tells us how we hurt Christ. When we walk, if we hit our foot against something, we hurt ourselves. In the same way when we do not follow God we hurt Christ. No matter how much you love him when you walk you stumble into him The poet wants the readers to realize that just association with the morals and religious dictations is not enough. Robert Priest laments that human beings have forgotten the basic and primary purpose of their creation. Human beings have become narrow minded. They do not accept others’ ideas. Extremism is prevailing in the society. Every person extracts his/her own version or understanding of the teachings of prophet, regardless of the fact that how far it goes along or confine with the teachings of their prophet. Thus people get multi versioned religious sects, each quarrelling with the rest to prove their own authenticity and in the course of the struggle to prove their righteousness they hurt their prophet in one way or the other by disobeying his doctrine: Christ the haemophiliac even the gentlest people cant help wounding Jesus Christ Here, the poet further pinpoints the behavior of the so called torch bearers of religion- the ones who claim having followed Christ; instead they are the ones who hurt Christ the most. As such people who show being the humblest and gentlest ones hurt Christ knowingly or unknowingly. These lines can be interpreted as the people who claim to possess a more gentle view of religion -the atheists who do not show any reaction towards religion and thus claim having no part in the religion based disputes. These are the people who hurt Christ the most as they deny the existence and significance of religion and the teachings of Christ altogether. The best way of all is the moderate way neither touching the boundaries of extremism nor shunning religion altogether. The poet here wants to provoke readers’ attention towards the lack of people choosing this way – the path of moderation endurance and patience which is the path Christ chose for himself as well as for his followers. You have a dream with a hammer You are making a house In the morning you awake and find him up there on the crossbeams one hand nailed to the door frame In the following lines the poet draws his assertion to the malicious fact of modern life- the materialistic approach towards life. Now people are indulged in the material pursuits of temporary life to such an extent that this mad quest leaves them no time and tension to bother what Christ or religion bade or forbids. This kind of cupidity blinds the modern man and looking that the material dreams and pursuit of worldly prosperity confront and hindered by the doctrine of religion; in such a situation what most of the people do is depicted in these words: Look Jesus you say I dont want to be saved like this! But then you hurt him extra taking him down you pry at the nails savagely but its no use These lines clearly indicate that when placed in condition to chose one between religion as a purpose of life and worldly pursuits as aim of life most people chose the materialistic option and leave such salvation which demand sacrifice of worldly leisure and luxuries. It can also be interpreted in other terms- that when one sees Christ suffering and sacrificing himself through crucifixion, in order to save others, he exclaims with pain and sympathy that he does not want the salvation which costs Christ’s life. Christ is the kind of saviour you can only get off a cross with a blow torch The poem ends with the lines composed showing a shift of mind or thinking line pertained through the whole poem. Here the word guy is replaced with saviuor which shows that Christ is given respect with regard to the fact of his being the savior of humanity. The lines are indicative of the demand of sacrifice in order to get salvation. Further, it can be extracted from these lines the poet bewares humanity of the generosity and forgiving nature of Christ which means that Christ has forgiving nature no matter how you sin or hurt him; he will say: â€Å"Father forgive them he says as you begin to burn his hands Robert Priest is a poet, playwright, song-writer and novelist. Priests poems and prose have been included in numerous anthologies and magazines both in Canada and abroad. Robert has over twenty years experience as a teacher of writing for people of all ages. â€Å"Christ is the kind of Guy† is a question on modern man that how through their behavior and acts hurt Christ. Christ is a kind of savior who sacrifices his life for the sake of humanity. He is a prophet but in the poem the word â€Å"guy† has been used for him which pointed towards the fact that modern man has no respect towards Christ. They shows indifferent attitude towards Christ. Christ is a messenger of God and prophet but human beings treat him as a â€Å"Guy†. The main theme of this poem is how we treat religious teachings and religious figures. From the beginning of the poem it seems that Christ is compared with ordinary human being. As in the poem: Christ is the kind of guy you just cant help hurting Prophet is a kind of messenger of God, whatever Christ preaches us is not outcome of his own mind but those teachings are the words of God and human beings must obey it. But here situation is reverse, human beings are unaware of teachings of God and Christ and on each and every step they are disobeying the religious teachings which are symbolically reason of Christ’s pain. Robert Priest has given certain kind of images and by those images he tried to tell us how we tease Christ. We do a series of acts to taunt Christ. As in the poem: No matter how much you love him when you walk you stumble into him you push him accidentally from a window If you back the car out you will find him squashed behind the wheels broken on the doorall over the grate In our life whatever we do is the cause of Christ hurting. Our minor acts or doings becomes the cause of his pain because apparently we love Christ or religious figure as a prophet but we do not follow his teachings. These images are disturbing, there is no respect for Christ and poet is questioning towards the reader. Respect refers to whatever he teaches us we do not follow. We do whatever we want because all these teachings are difficult for us to follow. So these kinds of acts and our rude behavior of man is totally painful for Christ. He is a savior and he sacrificed his life for human beings, for this he struggled hard throughout his life but for modern man it is impossible to do all this. Another idea is if someone sacrifice for us we have to give him some respect and in this case respect will be given only in terms of obeying his teachings. In the following lines: Christ has the kind of skin that bruises when you hold him the kind of face that kisses cut Christ is kind of vulnerable you can’t even touch him. Symbolically it means that we hurt him so much that now we can’t touch him. We give him so much pain and we showed so much bad and extreme attitude towards Christ like he have â€Å"kind of face that kisses cut† because we make our own beliefs and we forget all his struggle and sacrifices. Christianity gives the belief of â€Å"trinity† but human beings make classes between them: He is always breaking open when we go to embrace him The above lines show that even if we follow him it increases his pain. Here the word embrace symbolically show the obedience of Christ’s teachings. This is so because we made sects in religion and we follow whatever we consider right. We totally ignored what the Christ has said. So our attitude is ignorant and we create narrow-mindedness. Some follow his sayings but they are following it to the extreme level, they exceed what the Christ has said so in this manner they also give ache to Christ. They add their own improvisation. Christ the haemophiliac even the gentlest people cant help wounding Jesus Christ They are always running for a band-aid and then pulling open his old wounds on a nail In these lines poet metaphorically explains the fact that whenever we start to follow the religious beliefs, we try to change it; we follow all those beliefs that are interpreted according to our own views. And by doing this, different classes have been created. And it is also excruciating for him because people change the shape of his teachings. He did not give the lesson of division in fact he gave the principle of humanity. Poet sarcastically claim that the people who call themselves as â€Å"gentle† people are also hurting him. Gentle meant to be that they are intolerant, agnostic, and moderate and they show that they act upon Christ’s teachings whole heartedly but actually they create the bigotry in religion. Actually human beings categorized themselves but it is also a kind of soreness for him because Christ did not label them. In reality religious teachings are same for all. Christ did not categorize people; these are the classes that are made by human beings. Some are called gentle and some are called extremist. They are always running for a band-aid,and then pulling open his old wounds on a nail In these lines poet metaphorically says that they are running for â€Å"band-aid† that it seems that they are following his teachings and not try to hurt him but by following their own interpretations they actually â€Å"open his wounds† rather giving him comfort. If there is a cross in your house you will find yourself bumping up against him accidentally moving him closer and closer to it his arms continually more and more widespread as he talks In these lines cross refers to the idea of crucifixion. Metaphorically it means that living in one house in which there live different people with different views. Religion is a kind of house where some people follow teachings and religious beliefs but some do not. And those who are following, not because that, that these words are the words of God but because of social pressure. And those who are following are not giving space to others. They not only make this kind of mistake but this show a contrast between their belief and acts. Christ is the kind of guy ,who cant help falling asleep like that ,his arms spread wide as though over the whole world ,You have a dream with a hammer ,You are making a house ,In the morning you awake ,and find him up there on the crossbeams ,one hand nailed to the door frame These lines are symbolic with two interpretations. The words â€Å"house† and â€Å"hammer† are symbolic. The first interpretation of these lines is that house is symbolic of security and bonding. Building of a house means that we do adopt a religion but the word hammer suggests obstruction. That because of the divisions in religion in different sects people follow the leaders of their own sects instead of following Christ, and this is the source of labeling in religion. The second interpretation is that religion turn to you in an individual. We are thinking that we are following religion but because of our own improvisations in religion we bring nonacceptance. Christ’s teaching is that every human being is equal in the eyes of God but because of our additions in the teachings of Christ we create labels and divisions. And by doing this we messed up everything. And hatred and disharmony is created. Poet creates a persona and it seems that someone is talking and narrating. At the end of the poem the persona is saying that: Look Jesus you say I dont want to be saved like this! But then you hurt him extra taking him down you pry at the nails savagely but its no use This shows that persona is describing the fact that he do not want to suffer like Christ. He does not want to follow the religion because the path of religion is full of sufferings. This denial is also a kind of hurting because to be a Christian means that you should follow the teachings of religion and if you do not follow them this means that you are throwing the whole philosophy of Christianity on the face of Christ. In the last lines there is a shift of Christ from the name of â€Å"guy† to â€Å"savior† Christ is a savior for whole humanity. Whatever you do to him, but in reply he always prays for your good in front of God. As in the following lines poet says: Christ is the kind of saviour you can only get off a cross with a blow torch Father forgive them he says as you begin to burn his hands At the end we can say that the whole poem the whole poem is about the problems of human beings. Modern man is in problems because he lost his faith on religious teachings. The poem is written in free verse. There is no rhyming scheme. Poet symbolically and metaphorically conveyed his idea. There is a clear use of imagery which shows the whole picture in front of readers. There is also use alliteration as â€Å"help hurting†, â€Å"whole world†, â€Å"father forgive† which gives a rhythmic effect to the poem.

Intelligent agent (Bots)

An intelligent agent, or Bot, is a computer program that is used to run automated activities over the internet, that is, it does not require a human operator. Generally, bots perform activities that are simple and normally repetitive at speeds that would not be possible by humans.Advertising We will write a custom assessment sample on Intelligent agent (Bots) specifically for you for only $16.05 $11/page Learn More Bots may also be used in tasks that require very high speeds that cannot be achieved by humans, (such as in online computer games or internet auctions), or in situations where the emulation of human activity is needed, for instance, a company can use bots to chat with its clients over the internet. Commercial Uses Bots are used for a variety of purposes over the internet. A type of bot, known as chatterbot, is used in automated online assistants by businesses to interact with its customers through chat. This can help such businesses to operate on a full time basis without requiring physical human presence. This can be beneficial in reducing the organization’s operation and training costs. Consumers can also use bots to search for products and compare prices over the internet, and these are known as shopping bots. Apart from searching for specific goods over the internet, bots have also been used extensively in personal finance through personal finance bots (PFBs). PFBs act as â€Å"virtual financial intermediaries† that perform financial transactions and fetches information on financial products according to the information input by the user. Bots can be used to purchase tickets for various functions, concerts, and events. They are mostly used by ticket-brokerage companies that resell tickets. The bots are used to purchase unfairly, the best seats in an event while denying the public of a chance to have those seats. The businesses then resell the seats at a higher price. Bots are also used extensively in on line games to hunt for resources that would otherwise take a considerable amount of time to acquire. This is an unfair tact and amounts to cheating as it goes outside the game program and give unfair advantage to the users. Consequently, users found to be using bots in such games are normally banned by the respective companies. Malicious Purposes Although bots can be used for beneficial purposes, some people can use it a malicious tool to gain access to a person’s computer. Once they gain access, an attacker is able to gain the users internet activities, steal credit card information, social security information, and other useful information, or even carry out DoS attacks against websites, servers, and send multiple email messages (spam).Advertising Looking for assessment on it? Let's see if we can help you! Get your first paper with 15% OFF Learn More An attacker may also use malicious bots to send numerous advertising links to internet users. To carry out thes e malicious activities, a bot harvests email addresses from various sites that collect user information. To prevent malicious bots from gaining access to websites, sending spam, or performing other malicious tasks, several tools are used. One anti-bot tool known as CAPTCHA is normally used. This tool distinguishes between a human user and a bot by requesting the user to input an encoded human-readable text before proceeding with the task. Conclusion Bots, if used in the right manner, can be very effective in helping a company to carry out business activities even in the absence of a human operator, and this can benefit the company by increasing sales and reducing expenditure. Shoppers can also benefit immensely from bots. This assessment on Intelligent agent (Bots) was written and submitted by user Gavin Z. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.