Innovative Widgets Customer Service Plan - 1104 Words

Innovative Widgets customer service plan Vision †¢ This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement †¢ This defines what a company will do to achieve its vision. It may include the company’s functions, goals and philosophies The mission of Innovative Widgets is to always convey a passion for the customer and to consistently deliver the best service experience. Innovative Widgets defines customer service as any activity†¦show more content†¦Ã¢â‚¬ ¢ Customer service employees will obtain information of all customers using the RATER survey which will focus on the following criteria; Reliability: Deliver what we promise in service and product Assurance: Ensuring our customer have trust in our knowledge and confidence in our ability to deliver Tangibles: Always representing Innovative Widgets at a high standard Empathy: Being attentive to our customers using active listening and courteous language Response: Always going above and beyond in all customer interactions as well as internal customers. †¢ Customer service Managers will analyse the survey results to determine customer needs Updated (date) CEO Innovative Widgets 2014 Customer complaints policy and procedure †¢ Outline policies and procedures for responding to customer complaints Policy Complaints policy and procedure Purpose The purpose of this policy is to ensure the management ofShow MoreRelatedInnovative Widgets Customer Service Plan1059 Words   |  5 Pagesï » ¿Innovative Widgets customer service plan Vision †¢ This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement †¢ This defines what a company will do to achieve its vision. It may include the company’sRead MoreInnovative Widget Customer Service Plan5878 Words   |  24 PagesMonitoring, Evaluation and Learning Plan Cap-Net International Network for Capacity Building in Sustainable Water Management November 2009 The purpose of this document is to improve learning from the Cap-Net programme, ensure adequate monitoring of the project and assist our partner networks monitor their own activities. This monitoring, evaluation and learning plan (MELP) has been developed as a guide to monitoring and evaluation within the Cap-Net project and the tools listed are applied byRead MoreEssay about Innovative Widgets- Customer Service Plan939 Words   |  4 PagesAbout Innovative Widgets. At Innovative Widgets we are the number leading widgets producer in Australia. Established in 1952, widgets are used as components for a wide variety of machinery, including domestic and industrial machinery. All our widgets are functional, well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founderRead MoreCustomer service plan1735 Words   |  7 Pages†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 Customer Complaints †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦.4 Managing Records and Data †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.5 One Page Reflection .†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff, and is the largest producer of widgets in Australia. Established in 1952, its widgets are used as components in a broad range of televisions. At Innovative Widgets we are dedicated to providingRead MoreCustomer Service and Innovative Widgets1289 Words   |  6 PagesBSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designedRead MoreBSBCUS501C Innovative Widgets Assessmen1412 Words   |  6 Pagesï » ¿Customer Service Plan Vision Innovative Widgets to be considered a leader in superior quality products and customer service. Mission Innovative Widgets will provide customers a positive experience in customer service throughout all aspects of our business. Product Standards Standards Description 1 Dimensions Widgets are manufactured in sizes: 5mm, 6mm, 10mm, 15mm and 18mm 2 Tolerances We guarantee our Widgets to +/- 3% of size indicated. Widgets which do not meet this quality may be returned forRead MoreCustomer Service Plan for Widgets1706 Words   |  7 Pagesï » ¿Widget Innovation Customer Service Plan Customer service and commitment to our customers has been the driving force behind our brand. Widget strive to get it right first time, everytime.Incases where things don’t come out right we believe our professional workers will strive to correct the problem and our customers have the right to know what level of service they can expect from us all the time even in these times when we fall short of the very high standards we have set ourselves. Through ourRead MoreHcsi761 Words   |  4 PagesCustomer Service Plan HQCS – Assessment 1 Debora Boszczovski 1. Introduction The following project aims to develop a Customer Service Plan that demonstrates a thorough understanding of the policies and procedures that need to be established in order to provide quality customer service. Customer service is an important factor in developing a wide and loyal customer base. A customer service plan examines customers perceptions and expectations of a company, and guides the company throughRead MoreManage Quality Customer Service1633 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to adviseRead MoreHqm=Cs1604 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to advise on and

Current Event Summary Example

Essays on Current Event Summary Article Japan Adds to Global Economy Woes1 of the Subject Name of the Concerned Professor March 15, 2011 Japan Adds to Global Economy Woes The recent earthquake and Tsunami that hit Japan are threatening to jeopardize the Japanese economy. Besides, the global economy, already suffering from political turmoil in the Middle East and the soaring oil prices, is poised to get more unstable owing to the crisis in Japan. The news of ongoing troubles in the Fukushima Daiichi nuclear reactor has spread like wild fire in the Asian markets and they are apprehensive and doubtful about the prospects of Japan recovering from this natural disaster in the near future. The worst hit is the Japanese auto sector and the manufacturing sector. With plants being closed, erratic power supply and mounting logistics and supply chain problems, things do not portend to go fine in the weeks to follow. The Tsunami has also severely derailed the Japanese tourism industry. The price of regional products like rubber are also sliding down, fearing a drop of demand in Japan. Japanese stock markets have experienced the worst meltdown, since the onset of the economic recession. The neighboring equity markets like China and Hong Kong have also registered a sharp decline. The shares of major Japanese companies like Tokyo Electric Power Corporation and Toshiba Corporation declined by more than 20 percent. In the recent times, the Global Economy had recovered a little, stimulated by the booming Asian economies. The economists predict that if Japan succeeds in successfully controlling nuclear problems, things may improve a little for good. However, considering the fact that many growing Asian economies are closely integrated with the Japanese economy, the trouble in Japan may also slowdown their pace. One potential factor worsening the trouble is the inability to quantify the damage to the Japanese economy and to predict, when the things will get back on the track. Many Japanese and regional companies are already closing the plants temporarily, going by the rampant power cuts and mounting logistics problems. However, some regional markets like China and India predict gains in the long run, as the demand for infrastructure inputs like finished steel and cement are bound to raise, once the reconstruction drive in Japan gains pace. The regional food producers also expect growth, considering that the Tsunami has already destroyed the production capacity in Japan, the nation may look towards regional markets to procure food products. Yet, the companies that relied for their supplies on Japan like electronic goods manufacturers, auto manufacturers and seafood importers are pessimistic about the future. The contingency plans designed by these business concerns will help a little, but will definitely not yield any long term solution, unless the Japanese economy recovers quiet early. The Asian companies, which earlier procured inputs from Japan, are exploring alternate sources like China. Unless these companies find a way out to compensate for the shrinkage of supplies from Japan, they are poised to suffer losses. The Japanese disaster has conclusively raised a tough situation for the global economy in general and the Asian markets in particular. References Barta, Patrick., Takahashi, Yoshio,. Davis Bob. (2011, March 15). Japan Adds to Global Economy Woes. The Wall Street Journal. Retrieved March 15, 2011 from http://online.wsj.com/article/SB10001424052748703566504576202491300989306.html?mod=WSJINDIA__MIDDLTopStories

Critical analysis of Robert Priests poem free essay sample

The title of the poem ‘Christ is the kind of Guy’ shows that Christ is compared with a guy. The term ‘Guy’ is clearly indicative of the fact that now a days people lack severely the rightful respect for religion and for religious figures. Prophet of any religion is given the prime respect and this respect should be adopted as fundamental religious phenomenon; but today people treat prophets like common people as far as the issue of respect is concerned. To add to adversity, on grounds of obeying the Prophet or complying with what he preached, people extent even worse behavior. This is the central theme and idea of this poem which is embodied in the title itself and then reinforced in each and every line of the poem. Another interpretation could be that though the element of respect is there but the poet wants to tell us that Christ is more like a human being rather than a prophet. We will write a custom essay sample on Critical analysis of Robert Priests poem or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Thus the title itself presents the whole idea of the poem and thus foregrounds the coming plan of ideas. Through this title Robert Priest has shown that prophets are like human beings. The narrator of the poem reports a series of incidents. The poem starts as: Christ is the kind of guy you just cant help hurting The word ‘Christ’ has double meaning. First, it refers to prophet and second it refers to everything he taught. He (Christ) is hurt by us when we do anything wrong and all which goes against his preaching and wisdom. The poet exploits concrete vocabulary to present philosophic and to some extent abstract ideas. The words like ‘push’ ‘squash’ ‘stumble’ ‘bruises’ and ‘wounding’ are very vivid and present the visual images portraying how and in which cruel ways people crush and torture the pioneers of their religion. The poet says that we do not respect religious teachings as we should. If someone sacrificed his life for us we have the responsibility to respect him and follow his teachings. This point highlights the theme of the poem that how we treat the religious figures. Through the visual imagery the poet tells us how we hurt Christ. When we walk, if we hit our foot against something, we hurt ourselves. In the same way when we do not follow God we hurt Christ. No matter how much you love him when you walk you stumble into him The poet wants the readers to realize that just association with the morals and religious dictations is not enough. Robert Priest laments that human beings have forgotten the basic and primary purpose of their creation. Human beings have become narrow minded. They do not accept others’ ideas. Extremism is prevailing in the society. Every person extracts his/her own version or understanding of the teachings of prophet, regardless of the fact that how far it goes along or confine with the teachings of their prophet. Thus people get multi versioned religious sects, each quarrelling with the rest to prove their own authenticity and in the course of the struggle to prove their righteousness they hurt their prophet in one way or the other by disobeying his doctrine: Christ the haemophiliac even the gentlest people cant help wounding Jesus Christ Here, the poet further pinpoints the behavior of the so called torch bearers of religion- the ones who claim having followed Christ; instead they are the ones who hurt Christ the most. As such people who show being the humblest and gentlest ones hurt Christ knowingly or unknowingly. These lines can be interpreted as the people who claim to possess a more gentle view of religion -the atheists who do not show any reaction towards religion and thus claim having no part in the religion based disputes. These are the people who hurt Christ the most as they deny the existence and significance of religion and the teachings of Christ altogether. The best way of all is the moderate way neither touching the boundaries of extremism nor shunning religion altogether. The poet here wants to provoke readers’ attention towards the lack of people choosing this way – the path of moderation endurance and patience which is the path Christ chose for himself as well as for his followers. You have a dream with a hammer You are making a house In the morning you awake and find him up there on the crossbeams one hand nailed to the door frame In the following lines the poet draws his assertion to the malicious fact of modern life- the materialistic approach towards life. Now people are indulged in the material pursuits of temporary life to such an extent that this mad quest leaves them no time and tension to bother what Christ or religion bade or forbids. This kind of cupidity blinds the modern man and looking that the material dreams and pursuit of worldly prosperity confront and hindered by the doctrine of religion; in such a situation what most of the people do is depicted in these words: Look Jesus you say I dont want to be saved like this! But then you hurt him extra taking him down you pry at the nails savagely but its no use These lines clearly indicate that when placed in condition to chose one between religion as a purpose of life and worldly pursuits as aim of life most people chose the materialistic option and leave such salvation which demand sacrifice of worldly leisure and luxuries. It can also be interpreted in other terms- that when one sees Christ suffering and sacrificing himself through crucifixion, in order to save others, he exclaims with pain and sympathy that he does not want the salvation which costs Christ’s life. Christ is the kind of saviour you can only get off a cross with a blow torch The poem ends with the lines composed showing a shift of mind or thinking line pertained through the whole poem. Here the word guy is replaced with saviuor which shows that Christ is given respect with regard to the fact of his being the savior of humanity. The lines are indicative of the demand of sacrifice in order to get salvation. Further, it can be extracted from these lines the poet bewares humanity of the generosity and forgiving nature of Christ which means that Christ has forgiving nature no matter how you sin or hurt him; he will say: â€Å"Father forgive them he says as you begin to burn his hands Robert Priest is a poet, playwright, song-writer and novelist. Priests poems and prose have been included in numerous anthologies and magazines both in Canada and abroad. Robert has over twenty years experience as a teacher of writing for people of all ages. â€Å"Christ is the kind of Guy† is a question on modern man that how through their behavior and acts hurt Christ. Christ is a kind of savior who sacrifices his life for the sake of humanity. He is a prophet but in the poem the word â€Å"guy† has been used for him which pointed towards the fact that modern man has no respect towards Christ. They shows indifferent attitude towards Christ. Christ is a messenger of God and prophet but human beings treat him as a â€Å"Guy†. The main theme of this poem is how we treat religious teachings and religious figures. From the beginning of the poem it seems that Christ is compared with ordinary human being. As in the poem: Christ is the kind of guy you just cant help hurting Prophet is a kind of messenger of God, whatever Christ preaches us is not outcome of his own mind but those teachings are the words of God and human beings must obey it. But here situation is reverse, human beings are unaware of teachings of God and Christ and on each and every step they are disobeying the religious teachings which are symbolically reason of Christ’s pain. Robert Priest has given certain kind of images and by those images he tried to tell us how we tease Christ. We do a series of acts to taunt Christ. As in the poem: No matter how much you love him when you walk you stumble into him you push him accidentally from a window If you back the car out you will find him squashed behind the wheels broken on the doorall over the grate In our life whatever we do is the cause of Christ hurting. Our minor acts or doings becomes the cause of his pain because apparently we love Christ or religious figure as a prophet but we do not follow his teachings. These images are disturbing, there is no respect for Christ and poet is questioning towards the reader. Respect refers to whatever he teaches us we do not follow. We do whatever we want because all these teachings are difficult for us to follow. So these kinds of acts and our rude behavior of man is totally painful for Christ. He is a savior and he sacrificed his life for human beings, for this he struggled hard throughout his life but for modern man it is impossible to do all this. Another idea is if someone sacrifice for us we have to give him some respect and in this case respect will be given only in terms of obeying his teachings. In the following lines: Christ has the kind of skin that bruises when you hold him the kind of face that kisses cut Christ is kind of vulnerable you can’t even touch him. Symbolically it means that we hurt him so much that now we can’t touch him. We give him so much pain and we showed so much bad and extreme attitude towards Christ like he have â€Å"kind of face that kisses cut† because we make our own beliefs and we forget all his struggle and sacrifices. Christianity gives the belief of â€Å"trinity† but human beings make classes between them: He is always breaking open when we go to embrace him The above lines show that even if we follow him it increases his pain. Here the word embrace symbolically show the obedience of Christ’s teachings. This is so because we made sects in religion and we follow whatever we consider right. We totally ignored what the Christ has said. So our attitude is ignorant and we create narrow-mindedness. Some follow his sayings but they are following it to the extreme level, they exceed what the Christ has said so in this manner they also give ache to Christ. They add their own improvisation. Christ the haemophiliac even the gentlest people cant help wounding Jesus Christ They are always running for a band-aid and then pulling open his old wounds on a nail In these lines poet metaphorically explains the fact that whenever we start to follow the religious beliefs, we try to change it; we follow all those beliefs that are interpreted according to our own views. And by doing this, different classes have been created. And it is also excruciating for him because people change the shape of his teachings. He did not give the lesson of division in fact he gave the principle of humanity. Poet sarcastically claim that the people who call themselves as â€Å"gentle† people are also hurting him. Gentle meant to be that they are intolerant, agnostic, and moderate and they show that they act upon Christ’s teachings whole heartedly but actually they create the bigotry in religion. Actually human beings categorized themselves but it is also a kind of soreness for him because Christ did not label them. In reality religious teachings are same for all. Christ did not categorize people; these are the classes that are made by human beings. Some are called gentle and some are called extremist. They are always running for a band-aid,and then pulling open his old wounds on a nail In these lines poet metaphorically says that they are running for â€Å"band-aid† that it seems that they are following his teachings and not try to hurt him but by following their own interpretations they actually â€Å"open his wounds† rather giving him comfort. If there is a cross in your house you will find yourself bumping up against him accidentally moving him closer and closer to it his arms continually more and more widespread as he talks In these lines cross refers to the idea of crucifixion. Metaphorically it means that living in one house in which there live different people with different views. Religion is a kind of house where some people follow teachings and religious beliefs but some do not. And those who are following, not because that, that these words are the words of God but because of social pressure. And those who are following are not giving space to others. They not only make this kind of mistake but this show a contrast between their belief and acts. Christ is the kind of guy ,who cant help falling asleep like that ,his arms spread wide as though over the whole world ,You have a dream with a hammer ,You are making a house ,In the morning you awake ,and find him up there on the crossbeams ,one hand nailed to the door frame These lines are symbolic with two interpretations. The words â€Å"house† and â€Å"hammer† are symbolic. The first interpretation of these lines is that house is symbolic of security and bonding. Building of a house means that we do adopt a religion but the word hammer suggests obstruction. That because of the divisions in religion in different sects people follow the leaders of their own sects instead of following Christ, and this is the source of labeling in religion. The second interpretation is that religion turn to you in an individual. We are thinking that we are following religion but because of our own improvisations in religion we bring nonacceptance. Christ’s teaching is that every human being is equal in the eyes of God but because of our additions in the teachings of Christ we create labels and divisions. And by doing this we messed up everything. And hatred and disharmony is created. Poet creates a persona and it seems that someone is talking and narrating. At the end of the poem the persona is saying that: Look Jesus you say I dont want to be saved like this! But then you hurt him extra taking him down you pry at the nails savagely but its no use This shows that persona is describing the fact that he do not want to suffer like Christ. He does not want to follow the religion because the path of religion is full of sufferings. This denial is also a kind of hurting because to be a Christian means that you should follow the teachings of religion and if you do not follow them this means that you are throwing the whole philosophy of Christianity on the face of Christ. In the last lines there is a shift of Christ from the name of â€Å"guy† to â€Å"savior† Christ is a savior for whole humanity. Whatever you do to him, but in reply he always prays for your good in front of God. As in the following lines poet says: Christ is the kind of saviour you can only get off a cross with a blow torch Father forgive them he says as you begin to burn his hands At the end we can say that the whole poem the whole poem is about the problems of human beings. Modern man is in problems because he lost his faith on religious teachings. The poem is written in free verse. There is no rhyming scheme. Poet symbolically and metaphorically conveyed his idea. There is a clear use of imagery which shows the whole picture in front of readers. There is also use alliteration as â€Å"help hurting†, â€Å"whole world†, â€Å"father forgive† which gives a rhythmic effect to the poem.

Intelligent agent (Bots)

An intelligent agent, or Bot, is a computer program that is used to run automated activities over the internet, that is, it does not require a human operator. Generally, bots perform activities that are simple and normally repetitive at speeds that would not be possible by humans.Advertising We will write a custom assessment sample on Intelligent agent (Bots) specifically for you for only $16.05 $11/page Learn More Bots may also be used in tasks that require very high speeds that cannot be achieved by humans, (such as in online computer games or internet auctions), or in situations where the emulation of human activity is needed, for instance, a company can use bots to chat with its clients over the internet. Commercial Uses Bots are used for a variety of purposes over the internet. A type of bot, known as chatterbot, is used in automated online assistants by businesses to interact with its customers through chat. This can help such businesses to operate on a full time basis without requiring physical human presence. This can be beneficial in reducing the organization’s operation and training costs. Consumers can also use bots to search for products and compare prices over the internet, and these are known as shopping bots. Apart from searching for specific goods over the internet, bots have also been used extensively in personal finance through personal finance bots (PFBs). PFBs act as â€Å"virtual financial intermediaries† that perform financial transactions and fetches information on financial products according to the information input by the user. Bots can be used to purchase tickets for various functions, concerts, and events. They are mostly used by ticket-brokerage companies that resell tickets. The bots are used to purchase unfairly, the best seats in an event while denying the public of a chance to have those seats. The businesses then resell the seats at a higher price. Bots are also used extensively in on line games to hunt for resources that would otherwise take a considerable amount of time to acquire. This is an unfair tact and amounts to cheating as it goes outside the game program and give unfair advantage to the users. Consequently, users found to be using bots in such games are normally banned by the respective companies. Malicious Purposes Although bots can be used for beneficial purposes, some people can use it a malicious tool to gain access to a person’s computer. Once they gain access, an attacker is able to gain the users internet activities, steal credit card information, social security information, and other useful information, or even carry out DoS attacks against websites, servers, and send multiple email messages (spam).Advertising Looking for assessment on it? Let's see if we can help you! Get your first paper with 15% OFF Learn More An attacker may also use malicious bots to send numerous advertising links to internet users. To carry out thes e malicious activities, a bot harvests email addresses from various sites that collect user information. To prevent malicious bots from gaining access to websites, sending spam, or performing other malicious tasks, several tools are used. One anti-bot tool known as CAPTCHA is normally used. This tool distinguishes between a human user and a bot by requesting the user to input an encoded human-readable text before proceeding with the task. Conclusion Bots, if used in the right manner, can be very effective in helping a company to carry out business activities even in the absence of a human operator, and this can benefit the company by increasing sales and reducing expenditure. Shoppers can also benefit immensely from bots. This assessment on Intelligent agent (Bots) was written and submitted by user Gavin Z. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.